How Can We Help?
RetinaFace.com provides support for questions related to downloading, installing, and deploying the RetinaFace model. Whether you are a first-time user setting up your Python environment or an experienced ML engineer optimizing a production pipeline, our team is available to assist.
We respond to all substantive technical enquiries within one to two business days. For faster resolution, please include your operating system, Python version, and the specific error message or behaviour you are seeing.
Topics We Support
- RetinaFace download and package extraction questions
- Installation issues with Python dependencies or pip
- CUDA and GPU setup for accelerated inference
- ONNX export and cross-platform deployment questions
- Questions about licensing and commercial use
- Feedback on guide articles or requests for new content
- General questions about the RetinaFace model and its capabilities
Contact Email
Send your message directly to our support team. Please use a clear subject line so we can route your query to the right person.
Support Email
support@retinaface.comWhat to Include in Your Message
To help us respond as quickly and accurately as possible, please include the following information when contacting us about a technical issue:
- Your operating system (Windows, macOS, Linux) and version
- Your Python version (e.g. 3.9.7)
- The RetinaFace version or release you downloaded
- The full error message or traceback if applicable
- A brief description of what you were trying to do
Response Expectations
We aim to respond to all enquiries within one to two business days, Monday through Friday. During peak periods, response times may extend slightly. We appreciate your patience and will always respond with accurate, actionable information rather than generic replies.
For questions covered in our Guide section, we may direct you to the relevant article as it likely contains the complete answer you need. We encourage you to search the guide first before sending a technical query.